Yes. All Snek Ku products are Halal certified, issued by the Department of Islamic Development Malaysia (JAKIM).
The likelihood of this occurring is negligible. However, should anyone encounter any problem with a Snek Ku product, the following steps may be taken:
1. Retain all parts of the packaging & product.
2. Write down your comments, contact number and email to us at hello@mysnekku.com.
3. Include the product name, a brief description of the issue, date & place of purchase and a printed production or expiry date.
Our Quality Control Personnel will immediately contact the complainant to review the issue. We take customer feedback extremely seriously and spare no efforts in thoroughly investigating the matter with the express intention of getting to the root cause with a view to eliminating the cause of the complaint and ensuring that it does not recur.